Terms and Conditions
Hello Cyprus Service Terms and Conditions
General Provisions
§1 – DEFINITIONS
These Terms and Conditions set out the general conditions for activating and using an Account, as well as the rules for using the services provided by the Service Provider. Whenever the following capitalised terms are used in these Terms and Conditions, they shall be understood as defined below, unless the context of their use clearly indicates otherwise:
• Service Provider – CCPCYPRUS COLORS PRODUCTIONS LTD. Contact phone: +, e-mail: hello@hello-cyprus.com;
• Partner – the owner or operator of a Tourist Attraction listed on the Hello Cyprus portal, for which Tickets are sold through the Portal;
• Tourist Attraction – a facility with tourist, entertainment, or educational value, as well as one providing other services supporting tourist activity and various forms of leisure, adapted to serve tourists and visitors;
• Hello Cyprus Portal or HCY – an internet platform in the form of a website, serving as a tool for promoting and selling admission tickets to Tourist Attractions and other products and services offered by the Partner;
• User – a natural person who has reached the age of 18 and has full legal capacity, as well as persons between the ages of 16 and 18 to the extent they may acquire rights and incur obligations under generally applicable law, using the Hello Cyprus Portal via the website in order to obtain information about Tourist Attractions and purchase Tickets;
• Partner’s Attraction or Partner’s Facility – a Tourist Attraction belonging to a Partner;
• Offer – a one-off or recurring ticketed event, consisting of admission to a Tourist Attraction, a tour, a guided tour, admission to a permanent or temporary exhibition, a dedicated event, or another form of leisure activity, for which the Partner sets a Ticket Pool;
• Transaction – an action between CCPCYPRUS COLORS PRODUCTIONS LTD and the User, the purpose of which is to purchase Tickets to a Partner’s Tourist Attraction, carried out via the Hello Cyprus Portal;
• Payment Partner – a third-party entity through which the Hello Cyprus User makes payment for the purchase Transaction;
• Ticket – confirmation of the entitlement to use an Offer, in any form, in particular in electronic form, purchased by the User via the Portal;
• Reviews – User reviews of Tourist Attractions, which Hello Cyprus may request from persons who have purchased Tickets via the Portal;
• Account – a space made available to the User within HCY under the Service Agreement, allowing the User to access additional functionalities/services;
• Simplified Login – a procedure for registering or subsequently logging into HCY using an External Service Account (e.g. “Facebook Connect” or “Google Connect”), where: an External Service Account is the User’s account in an External Service (“External Service” means an electronic service provided to the User by another service provider under a separate agreement), which, in accordance with the applicable External Service regulations, includes a specific set of information and data about the User, with registration and login carried out via login parameters set by the User (e.g. login and password of the External Service Account). Deleting an External Service Account already linked (after Simplified Login) to an Account on the Portal does not result in deletion of the User’s Account on the Portal, but in the absence of a separate password for the Portal Account it may cause login difficulties.
• Newsletter – an electronic service allowing the User to receive free information from the Service Provider at the e-mail address provided by the User, concerning the Service Provider’s own products and services as well as Partners’ products and services, tailored to the User’s preferences.
• Technical Requirements – the minimum technical requirements that must be met in order to use HCY and conclude the Service Agreement, as specified in Annex No. 1 to the Terms and Conditions.
§2 – GENERAL INFORMATION
1. These Terms and Conditions set out the rules for using HCY, including the rules for carrying out Transactions involving the purchase of Tickets via HCY.
2. Using HCY requires the end device and IT system used by the User to meet the minimum Technical Requirements set out in Annex No. 1 to the Terms and Conditions.
3. Acceptance of the Terms and Conditions is voluntary but necessary to use HCY, including to create an Account, subscribe to the Newsletter, and purchase a Ticket.
4. The detailed scope of services is set out in the subsequent sections of the Terms and Conditions.
§3 – CONCLUSION OF THE SERVICE AGREEMENT / SERVICES WITHIN HCY
5. The Service Provider provides the following services to Users free of charge within the Account:
• enabling the creation of an Account (Account creation and maintenance Service);
• access to purchased Tickets;
• the ability to purchase Tickets quickly, securely, and conveniently;
• an Offer and Tourist Attraction search engine;
• self-packaging of Offers and Tickets.
6. The Service Provider provides the Newsletter service to Users free of charge.
7. The Service Provider undertakes to provide the services referred to in paragraphs 1 and 2 above to the extent and under the conditions set out in the Terms and Conditions.
8. A condition for using the services referred to in paragraphs 1 and 2 above is that the end device and IT system used by the User meet the minimum Technical Requirements.
9. The Service Agreement is concluded at the moment the User ticks the acceptance box for the Terms and Conditions under the registration form available on HCY.
10. The User’s personal data, in particular their e-mail address, is processed by the Service Provider as the data controller for the purpose of performing the Service Agreement.
11. The recording, securing, making available, and confirmation to the User of the essential provisions of the Service Agreement takes place in the form of an e-mail message.
12. The Service Agreement is concluded in English, for an indefinite period.
13. In order to ensure proper performance of the Service Agreement, the User is obliged in particular to:
• promptly update the data, including personal data, provided to the Service Provider in connection with the conclusion of the Service Agreement;
• use the services offered by the Service Provider in a manner consistent with applicable law, the provisions of the Terms and Conditions, and the customs and rules of social conduct applicable in a given area, including in a manner that is not burdensome to other Users or to the Service Provider, and that does not disrupt the Service Provider’s operations.
14. The User is also obliged to:
• not supply or transmit any content prohibited by applicable law, in particular content infringing the proprietary copyright of third parties or their personal rights;
• refrain from actions such as:
– posting any content that violates the law (prohibition on posting unlawful content);
– taking IT or any other actions aimed at gaining access to information not intended for the User, including data of other Users;
– unauthorised modification of content provided by the Service Provider;
– abusing rights granted to the User by the Service Provider or by law, in a manner contrary to the socio-economic purpose of the right in question or to the rules of social conduct.
Breach of any of the obligations set out in paragraphs 7 or 8 above shall be deemed a material breach of these Terms and Conditions.
§4 – TERMINATION OF THE SERVICE AGREEMENT
15. The User may terminate the Service Agreement with immediate effect at any time by contacting the Service Provider by sending an e-mail to: hello@coigdzie.eu.
16. The Service Provider may terminate the Service Agreement with the User at any time with at least 14 days’ notice for good cause, understood as a material breach by the User of the provisions of the Terms and Conditions, or the cessation of electronic service provision by the Service Provider.
§5 – RULES FOR PURCHASING TICKETS
17. The Hello Cyprus Portal enables Users to purchase Tickets to Partner Tourist Attractions with which CCPCYPRUS COLORS PRODUCTIONS LTD has concluded appropriate commercial agreements.
18. CCPCYPRUS COLORS PRODUCTIONS LTD sells Tickets on behalf of and for the account of the Partner.
19. Tickets to Partner Tourist Attractions may be purchased both by Users who have an Account and by Users who choose not to create an Account.
20. CCPCYPRUS COLORS PRODUCTIONS LTD decides on the description of a given Tourist Attraction and the Ticket pool.
21. The User makes a purchase by following the instructions appearing on Hello Cyprus, including in particular filling in the relevant forms with the necessary personal data, such as first name, surname, phone number, residential address, and e-mail address. Confirmation of the order, including the Buyer’s acceptance of its content and price, takes place by using the button labelled “Buy and Pay”.
22. The Buyer declares that the data provided is truthful, correct, and pertains to themselves.
23. A condition for receiving a Ticket is Hello Cyprus obtaining from the Payment Operator a confirmation of the availability of funds necessary to pay the Transaction Price. Hello Cyprus reserves the right that the process of obtaining the confirmation referred to in the preceding sentence may take up to 60 minutes from the moment the Buyer selects the ticket delivery method and confirms the “Buy and Pay” option.
24. Payments for Tickets are handled by the Payment Partner.
25. In the event that Hello Cyprus fails to obtain from the Payment Operator a confirmation of the availability of funds necessary to pay the Transaction Price within the time specified above, or receives information about insufficient funds, Hello Cyprus will inform the Buyer that the transaction cannot be completed. The transaction will also not be completed if Hello Cyprus receives information about insufficient funds without informing the Buyer of that fact.
26. Purchasing a Ticket through Hello Cyprus involves payment of the price. Prices are gross amounts inclusive of VAT calculated in accordance with applicable regulations.
§6 – FISCALISATION OF TICKET PURCHASES AND INVOICES
27. In accordance with applicable regulations, the sale of tickets where orders and payments are made online is not subject to fiscalisation; therefore, the Buyer does not receive a fiscal receipt.
28. Ticket prices include VAT.
29. If a VAT invoice is required, a request must be submitted on the day of purchase to the e-mail address: faktury@coigdzie.pl, stating in the body of the message: the company name or the private individual’s full name, VAT number, registered address, and the transaction number for which the invoice is requested.
§7 – RULES FOR USING TOURIST ATTRACTIONS
30. The User is obliged to comply with the regulations / rules established by the Partner in relation to the Tourist Attraction.
31. The Partner verifies the User’s possession of a Ticket, inter alia, via a dedicated application. The User should be able to demonstrate possession of a Ticket to the Partner. The detailed verification rules are set by the Partner.
§8 – REFUND POLICY
32. Pursuant to applicable consumer protection regulations, the right of withdrawal from a contract concluded off-premises or at a distance does not apply to the consumer with respect to contracts for the provision of services related to entertainment, sporting, or cultural events, where the contract specifies the day or period of service provision.
33. A Partner may individually establish different rules for the return or exchange of Tickets.
§9 – COMPLAINTS PROCEDURE
34. The User has the right to submit a complaint regarding services provided by the Service Provider at any time.
35. The User may submit a complaint to the Service Provider regarding the services it provides, in particular in writing or by e-mail to: hello@hello-cyprus.com.
36. In order to expedite the handling of a complaint, the User may provide the following information:
• the User’s data, consistent with the data provided when making the Transaction;
• the date of the Transaction and, where applicable, the Transaction identifier number to which the complaint relates;
• a description of the subject matter of the complaint.
37. Submitted complaints will be processed no later than within 30 days from the date of receipt of the complaint.
§10 – PERSONAL DATA
38. The controller of Users’ personal data is CCPCYPRUS COLORS PRODUCTIONS LTD. Contact phone: +357 66 44 72 082, e-mail: hello@hello-cyprus.com. +357 22 250865
39. Personal data is also processed by Partners, who hold controller status with respect to personal data required for the purchase and verification of a Ticket. Personal data provided to the Partner is necessary for the performance of the agreement concluded with them and is entrusted to the Partner for processing on the basis of a separate data processing agreement. Information regarding the processing of personal data by individual Partners is available directly from the Partner. Partner contact details are included in the description of each Tourist Attraction.
40. Personal data will be processed for the period necessary to perform the Service Agreement, and after its termination for the period and to the extent required by applicable law in connection with the fulfilment of legal obligations.
41. With respect to personal data concerning the User and its processing, each User has the right to: request access, request rectification, request erasure, request restriction of processing, object to processing, request portability, and lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office. Further information regarding personal data protection is available in the Privacy Policy.
42. Providing data is voluntary but necessary to conclude the Service Agreement. Failure to provide it will prevent the conclusion of the Service Agreement.
§11 – LIABILITY
43. The Service Provider, as the administrator of HCY, will make every effort to ensure that HCY and all services provided through it operate continuously without any disruptions; however, the Service Provider shall not be liable for disruptions in the functioning of HCY that are not the Service Provider’s fault and are beyond its control, caused by force majeure, equipment failure, or unauthorised interference by Users, even if such disruptions result in the loss of data in Users’ Accounts.
44. The Service Provider reserves the right to temporarily shut down HCY in whole or in part for the purpose of improving it, adding services, or carrying out maintenance, after notifying Users with appropriate advance notice.
45. The User bears full responsibility for any breach of law or damage caused by their actions within HCY, in particular for providing unlawful or unreliable, false data, disclosing trade secrets or other confidential information, infringing personal rights or copyright and related rights.
46. The User is responsible for any damage caused by using an unsecured and unprotected computer connected to the Internet.
47. The Service Provider is not a party to agreements concluded between Users and Partners. Partners are solely responsible for the performance of agreements concluded through HCY.
§12 – AMENDMENTS TO THE TERMS AND CONDITIONS
48. The Terms and Conditions enter into force on 10.12.2018 and are available within HCY.
49. The Service Provider reserves the right to amend the Terms and Conditions in the event of at least one of the following important reasons (exhaustive list):
• a change in the laws governing the provision of electronic services by the Service Provider affecting the mutual rights and obligations set out in the Service Agreement concluded between the Service Provider and the User;
• the need to adapt the Service Provider’s activities to orders, rulings, decisions, or guidelines resulting from:
– a decision of the competent public administration authority in the area of the Service Provider’s activities affecting the mutual rights and obligations set out in the Service Agreement concluded between the User and the Service Provider; or
– a court ruling applicable to the Service Provider’s activities affecting the mutual rights and obligations set out in the Service Agreement concluded between the User and the Service Provider;
• a change in the manner of providing electronic services by the Service Provider caused solely by technical or technological reasons (in particular updates to the Technical Requirements);
• a change in the scope or rules of the services provided by the Service Provider to which the provisions of the Terms and Conditions apply, through the introduction of new functionalities or services, modification, or withdrawal of existing functionalities or services covered by the Terms and Conditions and offered to the Consumer;
• a merger, division, or transformation of the Service Provider, or a change in other details of the Service Provider.
50. In the event of an amendment to the Terms and Conditions under the principles set out above, Users have the right to terminate the Service Agreement within 14 days from the date on which they are notified of the amendment to the Terms and Conditions with appropriate advance notice.
51. In the event of amendments to the Terms and Conditions, the Service Provider will make the consolidated text of the Terms and Conditions available by publishing it on the Portal website and by means of a message sent to the e-mail address provided by the User.
§13 – FINAL PROVISIONS
52. The law applicable to the conclusion of the Service Agreement is the law of the Republic of Poland, and the competent courts are the common courts of the Republic of Poland, unless otherwise required by mandatory provisions of law. Any disputes between the Service Provider and a User who is not a consumer shall be submitted to the court having jurisdiction over the Service Provider’s registered seat.
53. The choice of Polish law under the Terms and Conditions does not deprive the consumer of the protection granted to them under provisions that cannot be excluded by agreement between the Service Provider and the consumer, pursuant to the law that would otherwise be applicable in the absence of a choice.
54. The consumer has the right to use the online dispute resolution (ODR) platform in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
55. The link to the ODR platform is: https://ec.europa.eu/odr and our e-mail address is: hello@coigdzie.eu.
56. The content of the Terms and Conditions is freely available to Users at the following URL: https://hello-cyprus.com/terms, from which Users may view and print the Terms and Conditions at any time.
ANNEX NO. 1 TO THE TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
TECHNICAL REQUIREMENTS FOR USING THE PLATFORM
Minimum hardware requirements:
• Processor: x86 1GHz architecture or equivalents in other architectures
• RAM: 512 MB
• Monitor and graphics card: XGA-compliant, minimum resolution 1024×768 16-bit
• Hard drive: any supporting the operating system with at least 100 MB of free space
• Mouse or other pointing device + keyboard
• Network card/modem: enabling Internet access at a speed of 512 kb/s
Minimum software requirements:
• Operating System: Microsoft Windows 11 or later, macOS 14.6 or later, mobile systems Android 13 and iPhone iOS 18 or later
• Web browser: Chrome 143.0 or later, Safari 26.1 or later, Firefox 145.0 or later
• Browser with cookie support and JavaScript enabled